FAQs

Subscribe to Hirestreet and enjoy an unlimited wardrobe.

Once you become a subscriber, you are able to have any 5 Hirestreet items at home with you on rotation.

Simply set up your account, order your first 5 items and send all 5 back when you are ready for your next 5.

It's the new sustainable, affordable way to enjoy fashion. You can pause or cancel your subscription at any time.

If your outfits don't fit, simply return all 5 altogether and unlock your next 5 slots as soon as your order is marked as returned.

We do not offer refunds or rental credit on items returned unworn in subscription orders

We do not allow you to just return 1 or 2 items (due to the increased carbon footprint of multiple deliveries), so you must swap all 5 items at once.

If you would like any size and fit advice please do contact our stylist via WhatsApp: 07899722579

Your Subscription order will arrive within 3-5 working days from the date of order with standard shipping which is included in the monthly cost

On your first order with us you can pay an additional fee at checkout to choose express shipping if you'd prefer your order is dispatched sooner and will arrive in 1-2 working days.

You will receive tracking information from Royal Mail once your order has been dispatched.

You can cancel your subscription at any time once all items are returned back to us

All items must be marked as returned before your next billing date would have been due to successfully cancel.

To cancel, just go to your account: and click on Subscription Settings.
If all items are marked as returned, your Account will be cancelled right away

If items are still in transit, your account won't be cancelled until the full order is marked as returned so we recommend returning items 5 days before your billing date to ensure items are returned in time to cancel.

If you are not sure about cancelling, you can pause your subscription indefinitely (no more payments will be taken until you resume), or you can opt to skip the next few months!

If you fall in love with any of your rentals, you can buy them for a discounted rate!

Just head to your account section and select the item(s) you wish to buy.

The % discount on RRP will vary by item

Return all items that you have not purchased together to unlock your next set of Subscription slots in a few days.

Yes, when you become a subscriber, you will see that on your account you now have 5 Rental Slots.

To place your first order, you fill all 5 slots and confirm your order.

When you are ready to swap your outfits for your next 5, you must return all 5 outfits (excluding anything you have paid to buy).

Once all non-purchased outfits have been returned and scanned by Royal Mail, your next 5 rental slots will unlock and you can place your next order.
(Please note this can take 2-3 days to update, we recommend keeping hold of your proof of postage)

Standard shipping is included in your subscription price. You will not be charged extra for shipping. You will receive a pre-paid returns label with every delivery.

We use Royal Mail to send the majority of orders and you can expect your order to arrive in 3-5 days.

And we offer shipping to England, Wales, Scotland, Northern Ireland and the Channel Islands.

You can pause your subscription at any time, and payments will stop as long as all items are scanned as returned

To pause just head to Subscription Settings in your account.

When you pause your subscription, if items are still in transit, payment will only be paused once all items are marked as returned

If your order is already marked as returned, your payments will be paused right away

Payments will only be taken again if you resume your subscription and you unpause

You will not be able to order your next 5 rentals until you resume your subscription to allow payment to be taken

When you unpause you can choose to pay that day and unlock, or resume payment on the next billing date.

Absolutely, we want to help you find your perfect outfits for the next month, if you would like advice on size and fit, or trending styles please do get in touch here one of our styling team will be happy to help. 

If you're new to Subscribing with us, if you've signed up and paid but not yet ordered, our team will drop you a message welcoming you, offering recommendations, advice and styling tips via WhatsApp too!

It can sometimes take a day or two to show the "in transit" status with the courier, especially at busier times of the year, but if you are still seeing a delay, you can contact our team with the proof of postage, confirm all 5 items are being returned (minus any purchases) and they can submit a request to manually update for you.

Please note, your subscription must be active and not paused or cancelled to unlock your next set of slots.

Shipping is £6.50 for Standard shipping for delivery in 3-5 days or £8.50 for Express shipping for delivery in 1-2 days

Please note during the festive holiday period, our warehouse will be closed on the following dates:

24th, 25th, 26th, 28th, 29th December, New Years Day and 2nd January.

If you try and order your replacement subscription items on these dates, there will be delays getting them to you.

We use Royal Mail to send all orders and ship to England, Wales, Scotland, Northern Ireland and the Channel Islands.

Please don't worry if your rental period ends on a Sunday or bank holiday date, simply return it to the Post Office by 12pm the following working day.

Your order will arrive within 3-5 working days if you choose standard shipping.

You will receive tracking information from Royal Mail once your order has been dispatched.

Our warehouse will be closed on the following dates:

24th, 25th, 26th, 28th, 29th December, New Years Day and 2nd January.

If you try and order rentals or sale items on these dates, there may be delays with delivery.

Please note, your order can arrive up until 7pm on the first day of rental depending on Royal Mail's delivery schedule for your area

All on Demand rentals are 21 days long.

You can find details of your chosen rental period on your confirmation email and in your Account Section.

We cannot offer extensions, but you can choose to purchase any of your on demand rentals at huge discounts. Just head to your Account to view the discounted prices to purchase and keep.

We understand that if you have an event, you may not need your items for the full rental period. Feel free to return your items sooner!

We do not offer refunds but we do offer a Fit Guarantee on On Demand Rental (not Subscription) orders for one unworn item per order.

Our Fit Guarantee means that if an item you've rented doesn't fit or is not suitable then you can claim rental credit for one item returned unworn per order (minus a £5 rental cleaning fee) excluding any Accidental Damage Cover or shipping fees.

All items (even unworn items that have only been tried on) go through our professional cleaning process once returned to ensure they are ready for the next customer.

Complete this short form to request your rental credit which will be shared once we've processed your returned order.

Please note credit is not available for items returned on a Subscription Order

You can add Accidental Damage Cover at checkout to cover all items on your 21 day rental order.

This covers any repairable damage that happens during your rental period including issues such as stains, seam tears and damage to fixings eg buttons.

Please note, accidental damage cover does not provide cover against loss, theft or intentional damage beyond repair.

If your item is returned in an unrepairable state or lost completely, we are eligible to charge a replacement fee up to the full RRP of the item.

We strongly advise against using body tape and safety pins to alter garments, as this can often lead to irreparable damage. 

Please note, Subscription Orders have accidental damage cover included as standard.

You can get in touch with us daily between 09.00-16.30 Monday to Friday and a member of our Customer Service team will get back to you as soon as they can, normally within 1 working day.

The quickest way to contact us is here so we can prioritise your request with automated answers to your enquiries.

Once you have submitted the form, our customer service team aim to get back to you within 1 working day but please be aware that this is our busiest time of year, we are doing our best with a higher volume of messages and we will get back to you as soon as possible.

Please note, our Customer Service Team will be on their Christmas Holidays on the following dates: Christmas Day (25th December), Boxing Day (26th December) and New Year's day (1st January 2025) 🎄

Returning your rentals is easy.

If your return date is a Sunday and your nearest post office is closed, please feel free to return on the next working day - eg Monday

Please put all of your rented items into the original packaging, attach the pre-paid returns label over your original delivery label and drop your parcel at the Post Office.

Do not post in a standard Post Box.

Please keep proof of postage until you have been notified that your rentals have arrived back to the warehouse safely. 

If you have lost your returns label use this link to request a new one. You'll need the order reference from your confirmation email to generate a new label.

Please do not wash or dry-clean your outfits at home - we do that for you. We have an expert cleaning team - who carefully wash each item to ensure it does not get damaged in the process. 

Orders are typically dispatched within 1 working day of your order being placed.

Should you need to cancel your order, please contact us immediately and we'll do our best to help.

We cannot guarantee that we will be able to cancel your order if it has already been processed and packed.

Yes!

If you would like to buy one of the items you have rented, you can do so in your Account. Simply click on the order, and then select the item(s) you wish to buy. 

Please note, you must purchase your items before the end of your rental period.

All items purchased during your rental are discounted, but the % discount on RRP will vary by item

You must return all items that you have not purchased on or before the final day of your rental period.

If you wish to amend your order please contact us straight away to remove/ swap or amend contact details.

We cannot guarantee that we will be able to amend your order if it has already been processed and packed.

Yes, please feel free to remove any retail tags attached to your outfits when they are delivered.

This just means you are the first person to rent that item!

When you order your On Demand (21 day) rentals, you can choose to add Accidental Damage Cover at checkout which covers all minor repairable damage including issues such as stains, seam tears, damaged fixings eg buttons etc.

If your rental is damaged during your rental period and can be fixed by our team when it's returned - we will cover the cost of repairs using the cover paid on your order.

Please note, accidental damage cover does not provide cover against loss, theft or damage beyond repair. If your item is returned in an unrepairable state, we will be required to charge a replacement fee. Please contact us to share details

We strongly advise against using body tape and safety pins to alter garments, as this can often lead to irreparable damage.
Please do not permanently tailor your rental.

All Subscription Orders include Accidental Damage Cover as standard.

If you are unhappy with your purchased item, you must notify us by completing our Retail Returns Form here within 14 days of receiving your item to receive a refund and post back your order ASAP.

We will process your refund once the item(s) has been received in our warehouse and you've completed the form above.

Use the original packaging to return or a soft mailing bag and you can generate a free returns label here

Please do not post in a regular post box.

We use Royal Mail as our courier and we only ship to England, Wales, Scotland, Channel Islands and Northern Ireland

Your order will arrive within 3-5 working days if you choose standard shipping.

You will receive tracking information from Royal Mail once your order has been dispatched.

Our warehouse will be closed on the following dates: 24th, 25th, 26th, 28th, 29th December, New Years Day and 2nd January so if you order during these times, there will be delays dispatching your order.

To order items in our Sale if you currently have an active Subscription in progress, you just need to ensure you're logged out.

Happy browsing!

Please shop responsibly, in line with our sustainable ethos, we do not recommend ordering multiple items with a view to return the majority back

Use the size guides and reviews to inform you purchases and please note, many items will be ex-rental with some signs of wear

If you are really unhappy with your purchased item, or wish to return due to fit issues, you must notify us by completing our Retail Returns Form here within 14 days of receiving your item to receive a refund and post back your order ASAP.

We will process your refund once the item(s) has been received in our warehouse and you've completed the form above.

To return, use the original packaging to return or a soft mailing bag and you can generate a free returns label here

Please do not post in a regular post box and ensure you retain your proof of postage receipt.

Orders are typically dispatched within 1 working day of your order being placed but over the festive period, this will be longer.

Should you need to cancel or amend your order, please contact us immediately and we'll do our best to help.

We cannot guarantee that we will be able to cancel your order if it has already been processed and packed.

Please note, our Customer Service Team will be on their Christmas Holidays on the following dates: Christmas Day (25th December), Boxing Day (26th December) and New Year's day (1st January 2025) 🎄