Christmas FAQ's | Top Tips For Renting Christmas 2024
Christmas 2024 FAQ's (Subscribers)
When should I swap my Subscription around Christmas
We strongly recommend making any last-minute orders for Christmas by Monday 16th December, this is to allow for Royal Mail delays at this time of year.
Our warehouse will be closed on the following dates:
24th, 25th, 26th December, New Years Day and 2nd January.
If you try and order your replacement subscription items on these dates, there will be delays getting them to you.
When do I need to return my subscription items?
You can keep your subscription items as long as you like. If you want to keep them for the next 6 months, that's no problem (as long as you have an active subscription)!
Most subscribers swap every 4/5 weeks, but it's totally up to you. If you have a busy month, or you are going on holiday and you need 2 very different sets of outfits, you can swap after a week if you wish!
All you need to do to unlock your next 5 rental slots is to return your previous 5. Simply pop your old rentals in the original packaging, attach the pre-paid returns label and take to Royal Mail. Once Royal Mail have scanned your Rentals as returned your next 5 slots will unlock.
If you have purchased one (or more) of your outfits during your rental period, you do not need to return this item - it is yours to keep.
I want to become a Subscriber, how does it work?
There's probably never been a better time to sign up to an Unlimited Wardrobe.
To have your dream outfit for every up-coming festive occasion, all you need to do is:
- create an account
- checkout your subscription
- add your first 5 items and confirm your delivery address
- once your outfits arrive, you get to enjoy wearing them for as long as you like
- when you are ready for your next 5 outfits, simply drop at the Post Office.
- When your pre-paid Royal Mail returns label is scanned, your next 5 slots will unlock
- Go fill them with your next 5 favourite outfits, check-out and repeat again!
Do I need to order all my Christmas subscription items at once?
Yes, when you become a subscriber, you will see that in your account you now have 5 Rental Slots.
To place your first order, you fill all 5 slots and confirm your order.
When you are ready to swap your outfits for your next 5, you must return all 5 outfits (excluding anything you have paid to buy).
Once all non-purchased outfits have been returned and scanned by Royal Mail, your next 5 rental slots will unlock and you can place your next order.
Can I swap my subscription items whenever I want?
Yes, you can swap your items whenever you want.
To unlock your slots and place your next subscription order, just make sure all of your current rentals have been returned to the Post Office.
When the Post Office scans your returns label, your next slots will unlock (please allow a few hours for this to update on our system!)
If you have returned your rentals and your slots haven't unlocked, please get in touch with us here.
On-Demand Rental FAQs:
When is the last chance to order for Christmas and New Years Eve 2024?
To get the best festive outfits we recommend booking as early as possible for your dates.
For Last Minute Christmas Delivery, we recommend ordering no later than Monday 16th December (with standard delivery) and Wednesday 18th December (with Express delivery) to allow plenty of time for delivery at this busy time of year.
As a reminder, you keep your rentals for 21 days, so you would not need to return your rentals until the second week of January!
What is the best date to order for to keep my rentals as long as possible this Christmas?
As a Reminder, you keep your On Demand Rentals For 21 Days. So if you are looking to have outfits over both Christmas and New Year, the best date to order is for delivery on 10th December! You keep your rentals for the Christmas period, and then return them on the 3rd January (easy!)
If you would like outfits for more than 21 days we recommend checking out our subscription offer.
How do I see my return date?
If you have not yet placed your order, you can see your expected delivery and return date details when you add an item to your cart.
On Demand rentals are typically for 21 days, but we do give you extra days for free over bank holidays, so if your rental period looks a little longer than 21 days - that's why.
If you have placed your order, you can see your rental dates in your confirmation email.
General FAQs
How do I get in touch this Christmas?
The quickest way to contact us is here.
Once you have submitted the form, our customer service team aim to get back to you within 1 working day but please be aware that this is our busiest time of year, we are doing our best and we will get back to you as soon as possible.
Please note, our Customer Service Team will be on their Christmas Holidays on the following dates:
25/05/2024
26/05/2024
01/01/2025
How do I return my rentals this Christmas?
Please put all of your rented items into the original packaging, attach the pre-paid returns label over your original delivery label and drop your parcel at the local Post Office.
If your return date is a Sunday or Bank Holiday and your nearest post office is closed, please feel free to return on the next working day.
Do not post in a standard Post Box.
Please keep proof of postage until you have been notified that your rentals have arrived back to the warehouse safely.
Help - I've lost my returns label
If you have lost your returns label use this link to request a new one. You'll need the order reference from your confirmation email to generate a new label.
Do I need to clean my outfits before returning?
Please do not wash or dry-clean your outfits at home - we do that for you. We have an expert cleaning team - who carefully wash each item to ensure it does not get damaged in the process.
If you want to wear your rentals more than once this Christmas and you feel they need to be washed at home, please do so in a hand-wash and follow the care label.
My outfit arrived with tags on - can I remove them?
Yes, please feel free to remove any retail tags attached to your outfits when they are delivered.
This just means you are the first person to rent that item!
What dates are you closed this Christmas?
Our warehouse is closed on the following dates:
24/12/2024
25/12/2024
26/12/2024
01/01/2025
02/01/2025
We are not able to dispatch rentals on these dates, if you need outfits for these dates please ensure you have booked for delivery in advance of the 24th December.